How to become a member?
01. To simplefy the process, you don't have to register as a member to make the purchase. The product can be add in the shopping cart.
After you fill up the personal information during the purchasing, the system will automatically add you as the member of our site.
〈After become a member, it will be permanent member!〉
02. After become a member, you can login right away. The shopping money can be shared.
※Important Notice: Please fille out the correct personal information, so it won't affect the subsequent membership benefits afterwards.
How to change personal info & password?
01. Please click the「Member」on right upside.
02. And choose the「forget password」and enter the registered email address.
※Important Notice: The password reset notification will be automatically sent to your default email address, please going in to the email and click the link to start the password reset.
Cancellation & Return Policy
01. You may cancel or modify your order anytime prior to shipment. However if the order has already been a processed a 5% fee will be charged if you choose to cancel.
02. If your order has already shipped, but not yet been received and you would like to cancel, then shipping is not refundable and you will be charged a 15% restocking fee.
03. Returns are only accepted within 30 days of receiving your order. If you receive your product and you choose you do not want it anymore or change your mind about the item there will be a 15% restocking fee. Before shipping back you must contact us by using the "CONTACT" on top of the page. Any products returned without prior notification will be rejected. Once we are contacted we will issue a return label. The dollar amount to ship the product back will be the responsibility of the consumer and shipping there will be non refundable. The amount to ship back to us will be deducted from the refund. If you choose to return parts and do not pack them properly and they are damaged in return shipping, the customer is liable for the damage. Fedex or UPS do not pay claims out on parts that are damaged and have not been improperly packaged.
如果產品已經安裝在車上，則產品是您的，除非有裝配問題。 如果有任何安裝問題，請由網頁上方的聯絡我們與我們聯繫，並附上安裝問題的照片。 如果不包含圖片，則退貨將收取15％的退貨費用。 如果產品確實是有瑕疵，我們將發出退貨標籤並發出更換件。 由於副牌市場性質以及我們的產品是手工製造的，因此可能存在輕微差異，並且可能需要進行小的修改以進行安裝。 強烈建議在正式安裝產品之前請先進行測試。 我們〈JPM Carbon〉保證自家所有產品都可藉由專業改裝廠進行安裝 。 如果物品已經損壞或改變（破裂，彎曲，劃傷，塗漆），則該物品不再適用於退貨。
04. Installation and Fitment Issues
If the product has been installed, the product is yours, unless there is a fitment issue. If there is a fitment issue please contact us by using the "CONTACT" on top of the page and accompany it with pictures of the fitment problem. If pictures are not included then the return will be charged a 15% restocking fee. If the product is indeed defected a return label will be issued and a replacement will be sent out. Due to the aftermarket nature and the fact that our products are hand built, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. JPM Carbon backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return.
※Important Notice: ALL PRODUCTS FROM JPM CARBON MUST BE INSTALLED BY A PROFESSIONAL BODY SHOP. ANY RETURN ASSOCIATED WITH A FITMENT ISSUE THAT WAS NOT INSTALLED BY A PROFESSIONAL IS SUBJECT TO THE 15% RESTOCKING FEE.
當你收到產品時，並發現損害，請儘快與我們聯繫，並且提供產品照片及包裝外箱照片。JPM Carbon 的產品是由二到三位內場人員進行檢驗和包裝，所以產品如果是在運送過程中造成損壞，我們將對運送公司提出申請理賠。在這種情況下，我們將寄出一個全新產品換取您收到的損壞產品。 如果您希望退回產品而不是更換產品，那麼還會有15％的退貨費用，而運費將不予退還。
05. Shipping Damage
If you have received your product and it is damaged please contact us immediately with pictures of the damaged product and the box it was shipped out in. JPM Carbon quality checks each part that leaves our facility. If the product is damaged it is probably due to shipping and a claim will need to be made with the shipping carrier. In this case a new product will be sent out to you in exchange for the damaged one. If at this time you wish to return the product instead of getting a replacement, then there will also be a 15% restocking fee and shipping will not be refundable.